Women Grooming
Last updated: 12/01/2026
At Women Grooming, we are committed to providing high-quality beauty and personal care products to women across the United States. Your satisfaction and safety are our top priorities. This policy explains your rights and our obligations under U.S. consumer protection laws, including the Federal Trade Comtions and applicable state laws.mission (FTC) regula
1. Return Eligibility
You may request a return within 14 days of receiving your order, in accordance with standard U.S. e-commerce practices and the FTC’s Mail, Internet, or Telephone Order Merchandise Rule.
To qualify for a return:
The product must be unused, unopened, and in its original sealed packaging.
The item must be in resalable condition.
Proof of purchase (order number or receipt) is required.
For health, hygiene, and safety reasons, opened or used cosmetic and personal care products are non-returnable, except where required by law or if the product is defective.
2. Defective, Damaged, or Incorrect Items (Legal Right)
Under U.S. consumer law, customers have the right to receive products that are:
As described
Fit for their intended purpose
Free from defects
If you receive an item that is:
Damaged during shipping
Defective
Expired
Incorrect (wrong item sent)
You must notify us within 48 hours of delivery. Please provide clear photos and your order number. We will, at no cost to you:
Replace the product, or
Issue a full refund, including applicable taxes
3. Non-Returnable Items (Hygiene & Safety Compliance)
Due to FDA cosmetic safety guidelines and hygiene standards, the following items cannot be returned once opened:
Skincare products
Makeup and cosmetics
Haircare products
Personal grooming tools
Intimate beauty items
Gift cards
Final sale or clearance items
4. Refund Processing
Once your return is received and inspected:
You will be notified of approval or rejection.
Approved refunds are issued to the original payment method within 5–10 business days.
Processing time may vary by bank or card issuer.
In compliance with FTC refund rules:
Refunds are issued promptly.
No unlawful delays or hidden conditions apply.
Shipping charges are non-refundable, except when the return is due to our error or a defective product.
5. Exchanges
Exchanges are available only for:
Damaged items
Defective items
Incorrect items sent
We do not offer exchanges for used or opened products due to sanitary regulations.
6. Return Shipping
Customers are responsible for return shipping unless the item is defective or incorrectly shipped.
We recommend using a trackable shipping service.
Women Grooming is not responsible for lost return packages.
7. Cancellation Policy
Orders may be canceled within 12 hours of placement, provided they have not yet been processed or shipped. Once shipped, the order falls under the standard return process.
8. Compliance With U.S. Laws
This policy complies with:
Federal Trade Commission (FTC) Consumer Protection Rules
Mail, Internet, or Telephone Order Merchandise Rule
State consumer rights laws
FDA cosmetic product safety and hygiene standards
Truth in Advertising regulations
We do not limit or waive any rights granted to consumers under applicable U.S. law.
9. How to Contact Us
To start a return or report a problem, contact:
Women Grooming Customer Support
Email: support@womengrooming.com
Business Hours: Monday – Friday, 9 AM – 5 PM (EST)
Please include:
Order number
Product name
Reason for request
Photos (if damaged or defective)
10. Policy Updates
Women Grooming reserves the right to update this policy at any time to remain compliant with U.S. laws and industry standards. Updates will be posted on this page with a revised date.